Craving For Gaming — Terms & Conditions

1. Eligibility & Definitions

1. You confirm you are 18+ and legally capable of entering into a contract.
2. “Equipment” includes consoles (e.g., PS5/PS4/VR), controllers, power/HDMI cables, and any supplied games/accessories.
3. Service Area: Delhi NCR (including Delhi, Gurugram/Gurgaon, Noida, Ghaziabad, Faridabad) unless otherwise stated.

2. Booking, KYC & Order Acceptance

1. All orders are subject to successful KYC, serviceability, availability, and CFG’s final acceptance prior to dispatch. CFG may cancel/refund an order if KYC is unsatisfactory or misleading.
2. KYC documents (Individuals): Government ID (masked Aadhaar/Passport/Driving Licence) showing name & address; Address proof (recent utility bill, rent agreement); Employment proof (LinkedIn profile link, salary slip or job offer letter). Businesses: GST certificate or other registered entity proof.
3. You consent to verification calls/messages, and at delivery you may be required to provide OTP/PIN and a hand-over photo for records.
4. KYC is used solely for verification, fraud prevention, delivery/pickup validation & legal compliance; handled as per our Privacy Policy.

3. Rental Tenure, Counting & Extensions

1. Calendar-day counting. If delivered before 8:00 PM, delivery date counts as Day 1. If delivered after 8:00 PM, tenure starts the next calendar day. Pickup date is the last day.
2. Early returns do not reduce the agreed rent.
3. Extensions are treated as new orders; cannot be merged retroactively.
4. To extend, inform CFG in advance (recommended: ≥24 hours before end of tenure). All dues for current tenure must be cleared by last day to allot extension; extensions are subject to stock and approval.

4. Prices, Taxes, Payments & Pay-on-Delivery

1. Prices shown at checkout include GST (where applicable). Delivery charges vary by location and will be communicated prior to dispatch.
2. Payment methods: UPI / online bank transfer / cards via approved gateways.
3. Pay on Delivery (POD): UPI/online only (no cash). Payment must be completed immediately upon receipt of Equipment. Failure to pay may result in cancellation, pickup, and/or refusal of future service.
4. Promotional codes/credits (if any) are single-use, non-transferable, and cannot be clubbed unless explicitly stated.

5. Security Deposit

1. A refundable Security Deposit (amount shown at checkout; typically ₹2,000 for PS5 and ₹1,000 for PS4 per unit) is payable before dispatch/delivery.
2. Refund workflow: Deposit is refunded only after CFG receives the Equipment and verifies all components (console, controllers, cables, included games/accessories) and condition. Refunds typically processed within 48 hours post verification.
3. CFG may deduct from deposit: unpaid rent/fees, late fees, repair/replacement costs, pickup/re-attempt charges. If deposit is insufficient you must pay the shortfall immediately on demand.

6. Delivery, Setup, Re-attempts & Pickup

1. Deliveries are made to the address confirmed during KYC/booking. Minor delays may occur due to traffic/weather/operational constraints.
2. Our team may set up the Equipment and click a hand-over photo (with your consent) for records.
3. If you’re unavailable at delivery/pick-up slot, a re-attempt fee may apply; re-attempts subject to schedule/route constraints.
4. At pickup, ensure Equipment is fully packed and accessible. If items missing/not ready, pickup may be rescheduled and extra charges may apply.

7. Use, Care & Restrictions

1. Use Equipment carefully and only for its intended purpose at your verified address. Do not relocate, sub-rent or lend to third parties.
2. Prohibited: tampering, seal removal, jail-breaking/rooting, unauthorized repairs, liquid exposure, excessive dust/heat, mishandling or illegal use.
3. Games & content: Two (2) games included in all console plans (no separate charge). Games listed on the website are only for the rental-plan tenure and are not sold or rented separately.

8. Condition, Damage, Loss & Tampering

1. You are responsible for Equipment from delivery until pickup (normal wear & tear excepted).
2. Damage/repair: You must pay actual repair/replacement cost for any damage beyond normal wear (including controllers, cables, discs/accessories).
3. Seal/tampering penalties: Any seal removal, jailbreak/rooting, or unauthorized repair may attract a penalty of ₹10,000 per console plus actual repair/replacement cost.
4. Loss/theft: Immediately inform CFG and file a police report/FIR. You must pay prevailing market value of lost/stolen items plus dues. Equipment not returned 7 + days after tenure may be treated as loss and recovered legally.

9. Late Return & Overstay Fees

1. Strict late fee of ₹500 per day per console applies from the day after your agreed tenure ends, until CFG receives the Equipment or a confirmed extension is paid and approved.
2. Late fee is in addition to unpaid rent/fees and other charges.

10. Inspection & Data

1. Quality check happens at pickup and again at our facility. Any deductions will be explained with supporting evidence (photos) on request.
2. CFG will factory-reset/wipe user accounts and data on consoles as standard hygiene. Do not store personal data on the Equipment. CFG is not liable for any data loss or residual accounts/content post return.

11. Cancellation & Refunds (Customer-Initiated)

1. You may cancel before dispatch for full refund (minus gateway charges where applicable).
2. If a delivery attempt has begun, two-way logistics and any slot-blocking charge may be deducted.
3. No refunds for early returns or unused days once the tenure starts. Deposit refunds follow Section 5.

12. Misuse of B2C Rentals for Events/Commercial Use

1. B2C rentals are for personal/home use at verified address only. Using them for commercial events, public gatherings, hotels or paid gaming sessions without CFG’s written consent is a violation.
2. CFG may levy a misuse penalty of ₹7,000 per console per event/day (or actual loss, whichever is higher), and/or terminate service and blacklist the account.

13. Failure to Pay / Recovery

1. If payment is declined or delayed (including POD), CFG may cancel service, retrieve Equipment immediately and impose late/re-attempt fees.
2. Persistent non-payment or refusal to return Equipment may lead to legal action, asset recovery claims and reporting to appropriate authorities.

14. Liability & Indemnity

1. CFG provides Equipment in good working order at dispatch. Except as required by law, CFG disclaims implied warranties and is not liable for indirect or consequential losses (e.g., business loss, loss of data/profits).
2. CFG’s maximum aggregate liability shall not exceed the rent paid for the affected tenure (excluding deposit).
3. You agree to indemnify CFG against claims/losses arising from your misuse, breach of these Terms or violation of law.

15. Privacy & Data Protection

1. Personal data (including KYC) is processed as per our Privacy Policy.
2. KYC data is retained only for the period necessary for verification, service and legal compliance, then deleted or anonymised per policy.
3. We may share limited data with delivery/KYC/payment vendors strictly for service delivery and compliance.

16. Force Majeure

1. CFG is not liable for delays or non-performance due to events beyond reasonable control (e.g., extreme weather, strikes, network/payment outages, government actions).

17. Changes to Service / Terms

1. CFG may update prices, packages and these Terms from time to time. Updates apply only to future orders. Material changes will be communicated via the website and/or email.

18. Governing Law & Disputes

1. These Terms are governed by Indian law. Courts at Delhi shall have exclusive jurisdiction, without prejudice to CFG’s right to seek interim relief elsewhere.

19. Notices & Support

For customer support / grievances:
Email: Contact@cravingforgaming.in | Phone: +91 93540 81349