Privacy Policy

1. Scope & Legal Basis

We are committed to protecting your privacy. When you provide us proof of identity, address or employment (such as masked Aadhaar, utility bills, employment proof or business registration documents) it is for the sole purpose of verifying your identity, your address and your eligibility to rent our equipment.

We collect and process this personal data only with your **explicit, informed consent** and for a legitimate purpose — namely the fulfilment of our rental agreement, delivery, pickup, and legal compliance requirements. This processing aligns with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) which governs digital personal data in India.

2. Information We Collect

• Name
• Contact information including email address and phone number
• Demographic information such as postcode, preferences and interests (if relevant)
• Documentary verification information (masked Aadhaar, utility bills, employment proof, business registration) submitted voluntarily for delivery/pick-up eligibility

3. How We Use Your Information

• To verify your identity, address and eligibility for renting our equipment and services.
• To deliver, install, support, pick up and inspect rental equipment.
• To maintain internal records, improve our products and services, and tailor our offerings to your preferences.
• To send you promotional communications (if you have opted-in) about new products and offers.
• To conduct market research by email, phone or mail and to customise the website according to your interests.

4. Cookies & Tracking

A cookie is a small file placed on your computer’s hard drive with your consent. We use traffic-log cookies to identify which pages are being used; this helps us analyse data about web-page traffic and improve our website. This data is used only in aggregate for statistical analysis and does not identify you individually.

You may accept or decline cookies via your browser settings. Note that declining cookies may prevent access to some website features.

5. Your Rights & Control

Under the DPDP Act you have rights including the right to access, correct, erase or port your personal data, withdraw consent, and file a grievance with the Data Protection Board of India.

You may choose to restrict the collection or use of your personal information by emailing us at Contact@cravingforgaming.in. If you withdraw consent for document verification, we may not be able to proceed with your rental order.

6. Security & Retention

We adopt industry-standard technical and organisational measures to safeguard your personal data from unauthorised access, alteration, disclosure or destruction.

We will retain your verification documents and related personal data only for as long as it is necessary for the rental engagement, delivery/pick-up, dispute resolution, legal or regulatory compliance. After this period, documents will be securely deleted or anonymised.

7. Children & Consent

Our services are intended for individuals aged 18 years or older. If you are under 18, you must seek consent from a parent or legal guardian before submitting any personal data to us.