Refund & Returns

1. Cancellation Eligibility

1. Cancellation requests are accepted only if made within **7 days of placing the order** and before dispatch or equipment preparation begins.
2. Once gear has been dispatched, prepared for event setup, or vendor/third-party has initiated processing, cancellation may not be possible.

2. Returns & Refunds for Faulty or Incorrect Equipment

If the equipment delivered is damaged, defective or not as described, please report it within **7 days of receipt** to our Customer Service team. After validation, we will initiate a replacement or refund as per our evaluation.

3. Return Process & Refund Method

• Approved refunds are typically processed within **3–5 business days** to the original payment method or UPI provided.
• If the payment was made via Pay on Delivery (UPI/online) or other gateway, refund will be credited to the same channel unless otherwise agreed.

4. Non-Refundable Cases

• Equipment used beyond the agreed rental tenure without approved extension.
• Items returned with damage, tampering, missing components, or evidence of commercial/event misuse without consent.
• Orders misused for events or commercial purposes that were booked under personal-use terms.

5. Related Policies

Please review our Terms & Conditions and Privacy Policy for complete details on rental terms, extensions, misuse, deposit & damage rules.